Submitted by JKamensky on Fri, 09/07/2018 - 07:52
VA’s Priority: Customer Service. Federal News Radio writes: “As one of the leading agencies in the Trump administration’s campaign to improve customer service, the Veterans Affairs Department sees potential in using artificial intelligence to get a handle on the hundreds of thousands of calls it receives daily from veterans seeking care.”
Submitted by JKamensky on Wed, 09/05/2018 - 09:09
The use of data-driven meetings was popularized in the mid-1990s by the New York City police department, which dubbed them “CompStat” meetings. These meetings were seen to contribute to a significant drop in crime and was eagerly replicated by other cities (Citi-Stat) and a number of states (State-Stat). Harvard professor Bob Behn studied this phenomenon and wrote a book about “
Submitted by JKamensky on Fri, 08/31/2018 - 09:18
Submitted by JKamensky on Fri, 08/24/2018 - 13:47
Pentagon’s First CDO. FedScoop reports: “In a move highlighting the importance of data within the federal government’s largest agency, the Department of Defense recently hired its first chief data officer. . . . Michael Conlin, former CTO for U.S. public sector at DXC Technology, has stepped in to fill this role. He started the job July 30.”
Submitted by JKamensky on Tue, 08/14/2018 - 14:32
The steady trend towards the increased use of cooperation and collaboration is happening against a backdrop of historically stove-piped programs and built-in institutional conflict, between and within agencies. Coordination is seen as good and conflict as bad. But can interagency conflict be good?
Submitted by JKamensky on Tue, 08/07/2018 - 12:24
A 2015 study by the National Academy of Public Administration reinforces GAO’s concerns, concluding that “institutionalizing the discipline of program management across the federal government should be a top priority.” This included creating an integrated approach to program management, creating a professional community and voice among program managers, and greater clarity in their roles and responsibilities. But what is the best approach for doing this?
Submitted by JKamensky on Fri, 07/27/2018 - 16:31
Submitted by JKamensky on Wed, 07/18/2018 - 09:46
Skeptics call the President’s proposals to reorganize “boxology,” since they see them as merely shuffling around organizational boxes without anything actually being fixed. Even a respected public management observer such as Donald Moynihan questions the Administration’s commitment: “Is it the nice, sensible documents that OMB puts out, or their actual management practice?”
Submitted by JKamensky on Fri, 07/13/2018 - 10:03
Getting Good Advice. In a commentary piece for Government Executive, Janet Weiss writes: “Across the federal government, about a thousand committees governed by the Federal Advisory Committee Act and an untold number of additional committees meet each year to offer advice to improve government performance. Federal leaders devote considerable effort to planning, scheduling and staffing these committees.
Submitted by JKamensky on Fri, 07/06/2018 - 08:19